Visit the Computing Support Helpdesk website at http://ithelp.ssri.psu.edu/.

Helpdesk Support

Monday - Friday
8:00 a.m. to 5:00 p.m. (After hours when possible)

We can assist in a number of areas including:

  • Desktop support
  • Security
  • Some multimedia projects
  • Ordering new equipment
  • Installation and configuration of computers, peripherals, and software
  • Set up of webinars
  • Recording presentations (audio and/or video)

The Computer Core staff is knowledgeable in Windows, Mac, and Linux operating systems. If you have computing issues or questions, please email l-pri-helpdesk@lists.psu.edu

For more information, please visit the Computing Support HelpDesk website at http://ithelp.ssri.psu.edu/.

Storage and Backup

We provide 20GB of storage on our Windows systems to all PRI researchers. We can assist you in encrypting, backing up, and storing your data on our secure servers, and provide project storage on an as-needed basis. We can also help set up your Box.com space (unlimited storage), PASS space (10GB), and RCC space. There are many storage options, so feel free to contact us at l-pri-helpdesk@lists.psu.edu.

Software & Equipment

We have an application server dedicated to research computing. This server provides access to expensive licensed programs that you would otherwise have to purchase (e.g., Photoshop, Stata, and ArcGIS). PRI also has a number of laptops, projectors, and tablets available for short term sign out.

PRI Computer Lab

The Computer Core supports a 12 machine PC lab located in 806 Oswald Tower. Some of the software available for use in our lab include HLM, Stata, and SAS.